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Case Study

Full Scope IT Project + 100% Compliant Goal

Creates immediate need to launch full scale technology project with a swift implementation that meets strict deadlines and quickly changing industry regulations

  • Business Process Outsourcing

  • Total Talent Management

  • Recruitment Process Outsourcing

  • IS Accelerator

Key
Results

0mo
Timeline to hire team, create project scope and prepare for audit
0+
IT professionals hired, trained and executed deliverables
0%
Compliancy rating on the follow up audit from the project work

Summary

Due to some economic and market dynamics, a well-known financial institution needed to stand up a full-service project team to process mortgage refinances over a short amount of time. We implemented a comprehensive and seamless staff augmentation project to secure a high volume of trained and qualified employees while managing the results of program to meet compliance measures and exceed customer expectations.

Industry

Finance / Mortgage

Challenge

This company lacked a talent acquisition team and the experience to ramp up high volume with IT experience in a short amount of time. Their project demand included a variety of roles including mortgage representatives, appraisers, technology, collection service representatives and customer contact representatives. On top of that, they were seeking to have a fully staffed project team, trained and in operation in less than 90 days.

Impact

Today, the company’s Chief Information Officer was hired by IntelliSource as a key contributor to the success of this project.

Approach

Strategy and solution

IntelliSource deployed a technical implementation team to the site to determine the scope of the project. A timeline was developed by formalizing a workflow that prioritized the needs of the business.

Project Management

IntelliSource recruited, screened, hired, managed, motivated and retained a first in class IT team with a senior IT professional at the helm of the project management ensuring the determined benchmarks of the project were being met and/or exceeded.

Data Driven Results

Gauged and recalibrated performance on a daily basis by using real-time metrics monitoring and reporting – keeping the customer informed of key performance indicators and compliancy progress.

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