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Case Study

Onsite Management Team

+ Sales Focused Training

Immediately shifts underperforming customer contact center to exceed annual targets

  • Business Process Outsourcing

  • Total Talent Management

  • Recruitment Process Outsourcing

  • IS Accelerator

Key
Results

0%
Increase in revenue goal within the first 90 days performing at 19% above goal
0M+
In bids for sales produced by the IntelliSource team within the first 90 days
0hrs
Field sales time saved through streamlining processes and improvign the training program

Summary

We implemented our full end-to-end Business Process Outsourcing model. The goal in partnering with IntelliSource was to transition an underperforming call center to meet metric expectations while building stronger interpersonal skills to better serve the customer base.

Industry

BioScience and Technology

Challenge

Our customer was struggling with high attrition and low tenured employees within their division. Their Corporate HR and talent acquisition team were hiring the wrong candidate profile. On top of that, the augmented portion of the internal sales team lacked interpersonal communication skills and proper industry training for successful sales.

Impact

IntelliSource will save the company an estimated $7.6M annually through the full end-to-end BPO model

Approach

Sales Results

Scaling operations through a proven data-driven approach, nurturing to up-selling or cross-selling and then funneled to the appropriate channel for closing.

Customer Focus

Level set the workforce expectations through strong training programs resulting in decreased attrition, focus on revenue achievement and positive customer experience.

Co-Located Model

Established on on-site management team and seamless integration of dedicated resources.

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